How we handle your data
TiffinCare respects your privacy. This policy explains what we collect, why we collect it, and the choices you have.
Last updated: September 2026
Information we collect
We collect parent name, mobile number, child details (name, class, school), lunch orders, absences, payment-related records, and app usage needed to run the service. If you contact support, we keep the messages you send us.
Device and app data
The app may request access to your device camera (to scan school QR codes), photo library (to pick a QR image), notifications (order and lunch reminders), and biometric unlock (optional, for faster sign-in). We do not sell device identifiers or advertising data.
How we use your information
Data is used to manage lunch orders, send notifications, process payments, verify school enrolment, and improve the app. We do not sell personal data to third parties.
Storage and security
Data is stored on secure cloud infrastructure with access controls. Temporary access codes, PIN login, and optional biometric login help protect your account. We use industry-standard encryption in transit.
Sharing with others
We share necessary information with your child’s school and meal partners to prepare and deliver lunches. Service providers (such as cloud hosting and payment processors) may process data on our behalf under contract. We may disclose information when required by law.
Your choices
You can update profile and child details in the app. You may opt out of non-essential notifications in your device settings. For account deletion or data access requests, see our delete-account page at https://www.tiffincare.com/delete-account or contact support.
Children’s data
We process child information only as provided by parents or guardians for school lunch services. The app is intended for use by parents, not directly by children.
Data retention
We keep account data while your account is active. After a deletion request, we remove personal data within 30 days except where we must retain records for legal, tax, or audit purposes.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date below will change when we do. Continued use of the app after updates means you accept the revised policy.
Contact us
Questions about privacy or your data? Email us at support@tiffincare.com, or use Profile → Contact Us in the app.
Email support@tiffincare.comTerms & Conditions · Cancellation & Refund Policy · Delete your account · Contact & company details · Back to home