Meal cancellations, wallet credits, and stationery refunds

1. Overview

This Cancellation & Refund Policy explains how lunch cancellations, school holidays, failed payments, and stationery issues are handled. Refunds for eligible meal credits are issued to your TiffinCare wallet. Where a payment must go back to the original UPI, card, or net-banking source, it is processed through Razorpay.

2. Lunch cancellation cutoff

You can cancel or change a lunch order, or mark your child absent, before the kitchen cutoff shown in the TiffinCare app. The current cutoff is 12:00 AM (midnight) on the school day. Cancellations made before cutoff restore that day’s lunch credit in full to the TiffinCare wallet, usually immediately.

3. After cutoff

Once the cutoff has passed, kitchen preparation may have started. The lunch credit for that day is generally not restored, even if the child is later marked absent. Please cancel or mark absence the previous evening whenever possible.

4. School holidays and unexpected closures

If the school is closed or lunch service is cancelled by TiffinCare or the partner school, unused lunch credits for those days are returned to the TiffinCare wallet. Wallet credits typically appear the same day after the holiday or cancellation is confirmed in our system.

5. Wallet vs original payment method

Meal-plan value is stored as lunch credits. Day-to-day cancellations credit the wallet so you can use them on a later school day. If you request a refund of unused plan value to the original payment method, approved amounts are initiated through Razorpay and usually reach the source account within 5–7 working days, depending on the bank.

6. Failed, duplicate, or incomplete payments

If a Razorpay payment fails, no lunch credits are added. If an amount is debited more than once or a payment succeeds but credits do not appear, contact support with the payment ID. Duplicate or failed charges are refunded to the original payment method, typically within 5–7 working days after verification.

7. Stationery — cancellation, replacement, and refund

Stationery orders can be cancelled before the stationery cutoff shown in the app (tied to the school’s lunch-day delivery window). Damaged, incorrect, or missing stationery items reported to support with an order reference are replaced or refunded within 3–5 working days. Opened or used items that are not defective are not eligible for return.

8. What is not refundable

We do not refund lunches already prepared or delivered after cutoff, credits already consumed, promotional value that has expired, or charges arising from incorrect child or school details entered by the parent. GST collected as required by law is refunded only when the underlying charge is refunded.

9. How to request a refund

Use Profile → Contact Us in the parent app, or email support@tiffincare.com with your registered mobile number, child name, date of the meal or stationery order, and Razorpay payment ID if you have one. We aim to respond within 2 working days.

Contact & registered office

Need help with a cancellation or refund? Write to us with your registered mobile number and order or payment details.

Email support@tiffincare.com · +91 9111 095185 · +91 9977247315

Janakpuri Colony, Gol Pahadiya, Lashkar, Gwalior, Madhya Pradesh 474001