Service agreement for parents and users

1. Acceptance of these terms

By creating an account, downloading the TiffinCare parent app, or using https://www.tiffincare.com, you agree to these Terms & Conditions. If you do not agree, please do not use the platform.

2. Who we are

TiffinCare operates a school-lunch and school-essentials platform for parents, partner schools, kitchens, and delivery teams in India. Our registered office is at Janakpuri Colony, Gol Pahadiya, Lashkar, Gwalior, Madhya Pradesh 474001.

3. Platform use

Parents and guardians may use TiffinCare to plan school lunches, mark absences, manage lunch credits, and purchase stationery for enrolled children. Access is limited to lawful personal use for your family. You must keep login details confidential and provide accurate child, school, and contact information.

4. Orders and service availability

Meal menus, pricing, and delivery depend on the child’s school, kitchen partner, and active lunch plan. Orders must be placed or changed before the kitchen cutoff shown in the app (currently 12:00 AM / midnight on the school day). After cutoff, the kitchen may have started preparation and the meal cannot be guaranteed to change.

5. Payments

Payments for lunch plans, stationery, and related charges are processed through Razorpay, a PCI-DSS compliant payment gateway. TiffinCare does not store your full card or UPI credentials. Successful payments add lunch credits or confirm stationery orders in your TiffinCare wallet. Failed, cancelled, or incomplete payments do not create an order.

6. Wallet and lunch credits

Lunch credits sit in your TiffinCare wallet and are deducted when a meal is confirmed for a school day. Credits are not cash unless a refund is approved under our Cancellation & Refund Policy. Wallet balances are non-transferable to another person except as shown in the app for siblings on the same grade band.

7. Parent responsibilities

You are responsible for selecting meals on time, marking absences before cutoff, confirming the correct school and class, and checking that stationery orders are accurate. TiffinCare is not liable for missed lunches caused by late orders, incorrect child details, or school closures communicated after kitchen prep has started.

8. Acceptable use

You must not misuse the app, attempt unauthorised access, scrape data, or use the service for anything other than genuine school-lunch and stationery needs. We may suspend accounts that violate these terms, applicable law, or school partnership rules.

9. Limitation of liability

TiffinCare is provided on an as-available basis. We are not liable for delays or failures caused by school holidays, traffic, weather, network outages, payment-gateway downtime, or other events outside our reasonable control. Nothing in these terms limits liability that cannot be excluded under Indian law.

10. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use of the website or app after an update means you accept the revised Terms.

Contact & registered office

Questions about these terms, account use, or payments? Reach the TiffinCare team using the details below.

Email support@tiffincare.com · +91 9111 095185 · +91 9977247315

Janakpuri Colony, Gol Pahadiya, Lashkar, Gwalior, Madhya Pradesh 474001